Vet-Direct will carry out the withdrawal processing on our behalf in our power of attorney.

Withdrawal conditions

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving reasons.

The withdrawal period will expire 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must contact Vet-Direct (Vet-Direct Returns, Borchwerf 5, 4704 RG, Roosendaal, Netherlands, Phone: +31(0) 854 891 807, E-Mail: [email protected]) to inform you of your decision to withdraw from the contract via an unambiguous statement (e.g. in writing by post or e-mail).

You may use the attached model withdrawal form for this purpose, but are not obliged to do so.

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Follow-up of withdrawal

If you withdraw from the contract, all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard collection method offered) will be returned to you without delay and in any event no later than 14 days after you have informed Vet-Direct of your decision to withdraw from the contract. You will be refunded by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund.

A refund will wait until the goods are received back, or you have proved that you have returned the goods, whichever comes first.

You must return or hand over the goods to Vet-Direct without delay, but in any event no later than 14 days from the day on which you communicate the decision to withdraw to Vet-Direct return or hand over the goods. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods shall be borne by you.


You will only be liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.


The right of withdrawal does not exist for the following contracts:

• Contracts for the delivery of items that spoil quickly or have a limited shelf life,
• Contracts for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seals have been broken after delivery,
• Contracts for the delivery of goods which after delivery are by their nature irrevocably mixed with other goods.

Model withdrawal form

(please complete and return this form only if you wish to withdraw from the contract)

Vet-Direct Retouren
Borchwerf 5
4704 RG Roosendaal
The Netherlands
Telephone: $sellers_telephone
E-Mail: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following sale of the following goods/provision of the following service (*).

Ordered on (*)/Received on (*):

Name/Names of consumer(s)

Address consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)


(*) Delete what does not apply.


-This is an automated translation-